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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	1337
Neutral (3)	0	0	131
Negative (1 or 2)	0	0	362
Total Reviews	0	0	1830
Avg Rating	Not Rated	Not Rated	3.86

Address:	5614 New Utrecht Ave. Brooklyn, NY 11219 - US
Website:	http://www.refurbdepot.com
Business Hours:	n/a
Sales Phone:	800-660-4443
Service Phone:	800-660-4443
Sales Email:	sales@refurbdepot.com
Cust Service Email:	customerservice@refurbdepot.com

RefurbDepot

http://www.refurbdepot.com

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Date Reviewed: 07/19/2001
Binger from CA Member Since: 07/19/2001 View Member's: Reviews	I Paid $35.85 for 2nd day shipping and did not receive the order in the time it was promised when I placed order by phone. It was not shipped until 5 days had passed. Bad customer service they offered no help. One of the phone hand hand sets was defective and I was told to go to Panasonic for repair? once they get your order they don't care!	Overall Rating

Date Reviewed: 07/20/2001
jerktom from GA Member Since: 07/20/2001 View Member's: Reviews	This is definitely the worst merchant you will ever meet in the world. They advertised their low quality product as high quality product. So I bought it and got a much lower quality product than I should expect and they promised to me in their advertisement. How do you think it? Is it a CHEAT? I contacted them immediately. But they refused it. I argued it to otherwhere, they still refused it. I have enough evidences to show that's their mistake. But they only refused it without any evidence.	Overall Rating

Date Reviewed: 07/20/2001
Riesen from SD Member Since: 07/20/2001 View Member's: Reviews	I have had a great deal of experience shoping on the net, but this retailer was by far the worst experiece I have ever had. They misslead me about product availability claiming it being in stock. Four wks later I found out that it was never in stock. My second experiece whitch was a big mistake was to order a phone system. It actuly arrived but it didn't work. When I called about how to return it for exchange I was told that they take no responsibility and I have to send it to the manufacturer.	Overall Rating

Date Reviewed: 07/30/2001
ml0627 from CA Member Since: 07/30/2001 View Member's: Reviews	THE WORST. These guys outright lie. I paid for an Olympus camera and never got it. I called and they said it would ship in "1 or 2 days for sure..." Never came. They gave me the same story repeatedly for over a month. It never came. They never had it in stock. They were incredibly rude on the phone and the same woman answered "customer service" every time. It sounds like a small operation with no controls and terrible attitudes. Do yourself a favor and STAY AWAY from these guys.	Overall Rating

Date Reviewed: 08/02/2001
kered5 from TX Member Since: 01/26/2001 View Member's: Reviews	Website indicated item in stock. I placed an order and heard nothing. I called to enquire about the order and was told that they were waiting for a shipment from their supplier and it would be shipped in a few days. A few days later called again...got the same rude "customer service" woman and was told that it would be another couple of days even though the website still showed the item in stock. THREE Weeks later, I cancelled the order and bought it elsewhere !	Overall Rating

Date Reviewed: 08/05/2001
KC555 from MO Member Since: 08/05/2001 View Member's: Reviews	I feel very blessed to have received what I ordered. I received email notice order was accepted and would get another when shipped..I didn't. I called and got recording of being closed several days. The recording was very rude. I got skeptical and decided to cancel order. When I finally got ahold of them to cancel, I was told it was to be delivered that day...rude again! It was delivered, though and was what I ordered...as I said...feel blessed. I will not go back and tell others to STAY AWAY!!!!!!!!!	Overall Rating

Date Reviewed: 08/14/2001
ZENGO from MA Member Since: 08/14/2001 View Member's: Reviews	I ordered a cd changer, and was told for 3 months that it was backordered. I was always told-"it will be in next week- we promise"- or "Oh, your number is coming up soon!" This was enough to keep me thinking, for the price, I could wait. Then I called and was told that my order had been cancelled because they weren't getting any more. When I asked when they had been planning to tell me this- she hung up on me. Stay away from this sorry company!	Overall Rating

Date Reviewed: 10/16/2001
dekerguelenjc from CA Member Since: 10/15/2001 View Member's: Reviews	I ordered a P-330 printer from them several months ago that they advertised as "ready to ship" needless to say I never received anything. When I contacted them to find out where my printer was they said they tried to contact me but could not! just another lie! Anyway they offered a "worthless" printer for much more $$$!	Overall Rating

Date Reviewed: 10/22/2001
jayonyxx from PA Member Since: 10/22/2001 View Member's: Reviews	I placed my order for a PANASONIC CX-DP801 and had not received it after two weeks. I placed the order on my Visa card so how long should it take to clear? Was the item backordered? I tried to call their customer service but only received the holiday schedule recording. From that point I cancelled my order! I didn’t want it...It had been too long and they were never available when I made numerous calls. Also, they never returned my e-mails. What a joke.	Overall Rating

Date Reviewed: 11/04/2001
lilitwa from FL Member Since: 11/04/2001 View Member's: Reviews	I was extremely pleased with this company. Our purchased digital camera shipped within 24-hrs. They have excellent customer service hours and the people are very friendly and helpful. I would highly recommend this vendor in comparison to others we have worked with.	Overall Rating

Date Reviewed: 11/08/2001
bellcom from AZ Member Since: 10/22/2001 View Member's: Reviews	I recently e-mailed these guys and it took them 10 days to send a reply. The communication was also not worded clearly so I thought I would check their rating and of course it is low. If they would have responded right away they might have sold a camera.	Overall Rating

Date Reviewed: 11/09/2001
yamadog from OH Member Since: 11/09/2001 View Member's: Reviews	(Edited November 09th by yamadog) I ordered a car stereo on monday recieved wednesday afternoon for the price quoted. People were friendly on the phone, I had no problems whatsoever.	Overall Rating

Date Reviewed: 11/15/2001
snags from PA Member Since: 11/15/2001 View Member's: Reviews	I had my merchandise in 1 day, excellant service. It was exactly as described. Would do business again.	Overall Rating

Date Reviewed: 11/26/2001
ykren from KS Member Since: 11/26/2001 View Member's: Reviews	(Edited November 26th by ykren) I sent them many Emails, they never reply! They shipped my camera without any protection in the package and if I want to return it, they will charge 25% restocking fee! It's very unreasonable! I feel that I have been cheated!	Overall Rating

Date Reviewed: 12/02/2001
rlb187 from VT Member Since: 12/02/2001 View Member's: Reviews	Recently purchased a DVD player JVC XVS60BK at a great price. Delivery was prompt (~ 1wk) and player works just fine. Product information at the website was good, although I wished it had a way to track the status of one's order. Confirmation email is sent at time of the order, but no confirmation when the order has been sent.	Overall Rating

Date Reviewed: 12/09/2001
skik2715 from unknown Member Since: 12/09/2001 View Member's: Reviews	The worst co. I have dealt with. Rude people on the phone. Not helpful at all in any way. I ordered a cdrw from them and they kept tell me that they would send it out the next day. I waited for 2 weeks and nothing came. I gave them one more week...nothing....I canceled...and found someone else....	Overall Rating

Date Reviewed: 12/27/2001
freddyx from OH Member Since: 12/27/2001 View Member's: Reviews	It took them three weeks before they would tell me my item was not shipped, but rather it was out of stock. Before this they told me it was shipped, but there were issues with billing, and shipping....so there was no way it was shipped. Emails are no better they answer once, and never again. I have heard nothing on a substituion for the product. Either they lie, or they have no communication (billing, shipping, sales, customer service) from where their items are coming from. GREAT prices.	Overall Rating

Date Reviewed: 12/27/2001
mrJava from NJ Member Since: 12/27/2001 View Member's: Reviews	The worst co. I have ever dealt with. Rude people. I ordered a Compaq Presario MV940 Nov 21 It came cracked in half. They sent UPS to pick it up and it took them a week to find out what UPS did with it now its out of stock but they will get a shipment soon IT'S DEC 27 I still done have it and if I want to get credit they can give it to me but i will have to pay for shipping ha ha ha aha hah ah !!!!!	Overall Rating

Date Reviewed: 12/27/2001
GuyfromNC from NC Member Since: 12/27/2001 View Member's: Reviews	I bought a JVC DVD player from them last Xmas. The problem is the player did not work--at all. I called them multiple times and when I got through to they said to take it to an authorized repair center. I did, and they couldn't fix it. I called to request a swap of my (defective) unit for a working one. Sure, but you will have to pay the restocking fee. Umm, no thanks. I finally had to get Visa involved to get my refund. I would highly recommend you NOT take your chances with these jokers.	Overall Rating

Date Reviewed: 12/31/2001
dekerguelenjc from CA Member Since: 10/15/2001 View Member's: Reviews	They never have in stock the items they advertise for a low price! They won't tell you this until you have wasted hours of your time trying to call them repeatidly! Take my advise don't waste your time on them!	Overall Rating

Date Reviewed: 01/03/2002
mearnhardt from MD Member Since: 01/03/2002 View Member's: Reviews	(Edited January 03rd by mearnhardt) I recently purchased a refurbished Panasonic 2 Line 2.4GHZ digital phone with 3 portable extensions. One of the extensions didn't work and I was told I would have to pay a restocking fee to return the phone and that I should have Panasonic fix it. If I returned it to them, they said, they would simply send it to Panasonic and then wait until it was fixed to send it back to me. They then told me they were out anyway. I definitely would avoid them.	Overall Rating

Date Reviewed: 01/09/2002
DavidSteiner from CO Member Since: 01/09/2002 View Member's: Reviews	I tried to order a digital camera they claimed was in stock. It wasn't. They offered me another, which I ordered. They sent me an email saying it had been shipped. When it didn't arrive I called; it's not in stock and hasn't been shipped. This process took 20 days. Stay away from these people.	Overall Rating

Date Reviewed: 01/10/2002
sbritney from unknown Member Since: 01/10/2002 View Member's: Reviews	(Edited January 10th by sbritney) Ordered a gift for shippment to a different address. Never any reply from customer service via the email I sent. I called the day the gift should arrive 2nd day mail and I need to sign a paper and fax back stating that this is a good ship-to address. I have had many gift shipped and NEVER had to do this. As a result the gift will be late!!	Overall Rating

Date Reviewed: 01/14/2002
mfischer from LA Member Since: 01/14/2002 View Member's: Reviews	I placed an order for an item that their site showed was in stock. Since their track record seems to be so bad (based on the reviews I found here) I called the next day to verify that the order had shipped. The customer service person said that they were out of the item but expected to recieve them "sometime this week". I asked why the site showed that it was in stock and she said "because we received a bunch of orders". I cancelled the order and will NEVER order anything from them again.	Overall Rating

Date Reviewed: 01/29/2002
JAT568 from PA Member Since: 01/29/2002 View Member's: Reviews	I placed an order for the Sharp DV-L80 Portable DVD Player on Saturday Jan 19, 2002 and have yet to receive it. Note the following activity and you be the judge: Mon Jan 21, 2002 - Verified the item was in stock and ready for shipmwent Tue Jan 22, 2002 - Item was shipped today Thurs Jan 24, 2002 - item was shipped on Tuesday Jan 22, 2002 Fri Jan 25, 2002 - Item is in stock but it hasn't been shipped. Item will be shipped on Monday Jan 28, 2002.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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