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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	66	100	865
Neutral (3)	37	78	504
Negative (1 or 2)	116	195	969
Total Reviews	219	373	2338
Avg Rating	2.75	2.67	3.00

Address:	4840 Eastgate Mall San Diego, CA 92121 - US
Website:	http://ProFlowers.com
Business Hours:	24 hours a day / 7 days a week
Sales Phone:	1-800-PROFLOWERS
Service Phone:	1-800-PROFLOWERS
Sales Email:	WeCare@ProFlowers.com
Cust Service Email:	WeCare@ProFlowers.com

ProFlowers.com

http://ProFlowers.com

With PriceGrabber Since 10/10/2005

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Date Reviewed: 05/19/2012
wes.kemp from unknown Member Since: 05/10/2012 View Member's: Reviews	It was very misleading to have to wait for all of the shipping and extra charges until the end of the order. If this is rectified, I will step up and say so but I doubt I will ever use this place again. SHADY!!BUSINESS!!! I sent customer service an email and the response was just an explanation of delivery charges nothing to rectify the situation	Overall Rating

Date Reviewed: 05/19/2012
tbarrett740 from unknown Member Since: 01/14/2008 View Member's: Reviews	None of the shipping charges or special handling charges were presented before placing my order. Only after I had actually completed the order were the aforementioned charges displayed, which made it too late to cancel or change my order. Not a company I will deal with in the future.	Overall Rating

Date Reviewed: 05/19/2012
cindy.carney from unknown Member Since: 05/03/2012 View Member's: Reviews	I don't understand how you legally can tack on a $2.99 Care and Handling charge. A reasonable consumer expects shipping and handling to be combined in the quote for shipping. You should be upfront that the cost for shipping and handling is $9.99 + $2.99, not that shipping is $9.99 and no mention of handling. Your measly $2.99 sneaky charge has lost you a return customer.	Overall Rating

Date Reviewed: 05/19/2012
brandonschmalz from unknown Member Since: 05/03/2012 View Member's: Reviews	Scam artists. Advertise $19.99 then add on more than double in shipping and vase fees. Not happy at all about hidden charges. Probably will never order again from you thieves.	Overall Rating

Date Reviewed: 05/19/2012
candye from unknown Member Since: 05/03/2012 View Member's: Reviews	disappointed. I received over 200 advertising cards for me to distribute to my employees along with A $10.00 off coupon. When I checked out and keyed in the gift code it came up invalid. I did it three times and it wasn't accepted. I tried calling the phone number is discounted. This will be the last time I use Pro flowers	Overall Rating

Date Reviewed: 05/19/2012
cindorobo from unknown Member Since: 05/03/2012 View Member's: Reviews	The ordering of the flowers was very confusing -- too many codes and different shipping charges. Felt like I got ripped off. You can't review your order till you put in so much info, then you go back and have to start all over -- TERRIBLE RIP OFF! Shame on you PRO FLOWERS	Overall Rating

Date Reviewed: 05/19/2012
Arthur.Pittman from unknown Member Since: 05/03/2012 View Member's: Reviews	I think the pricing structure is not good. You pay for shipping and the flowers then you get charged $2.99 for "care and handling" and $2.99 for a card. Very disappointing to see them pricing like a cheap airline with increasing add-ons.	Overall Rating

Date Reviewed: 05/19/2012
revelation from unknown Member Since: 05/03/2012 View Member's: Reviews	They really sneak in the shipping, handling, and taxes. You don't see that cost until the very end when you go to checkout. Was an additional $40 and I picked the cheapest of option for both items I purchased so be sure to include the added fees in your budget before you go and do everything.	Overall Rating

Date Reviewed: 05/18/2012
swtlou22 from unknown Member Since: 05/09/2012 View Member's: Reviews	ProFlowers is a company I use for conveinence; not because they're better than anyone else. I have used them in the past with good results and poor results. To their credit, when the flowers delivered have been poor, they have replaced promptly at no charge, with good results. My only complaint with this company is their so-called "discount" ploy. Although it seems like a great discount up front, the addional charges that are added on at checkout of: standard delivery, additional delivery charges(plus) because of a certain delivery day, inflated cost of a vase(the nice one) and care and handling(huh?), make the price go to right where it would be without the "discount". There really is no savings using ProFlowers over a local florist, but again, the conveinence is why I use occasionally. That is the accurate "skinny" on this company.	Overall Rating

Date Reviewed: 05/18/2012
haynesgroup from unknown Member Since: 05/09/2012 View Member's: Reviews	Shipping and handling were not spelled out, missleading information never got discount. I was supposed to get. probally will not use this merchant again. This is my statement	Overall Rating

Date Reviewed: 05/18/2012
aaron-marks from unknown Member Since: 05/09/2012 View Member's: Reviews	They advertized the price to be 29.97 then charged a number of hidden fees such as a 4.99 charge for sending it on time, a 6.99 shipping fee, 2.99 care and handling, and then 3.15 in taxes. First they should not charge an extra fee on top of the shipping fee to send it on time and a care and handling fee is something you shouldn't have to pay and should be included in the advertised price. Additionally, I live in New Hampshire, the tax free state so they should not be adding an additional tax. I ordered two dozen "colored" roses. When they arrived 14 were white, 5 were red and 5 were yellow. In the picture it showed many different colored roses. Very dissatisfied with this merchant.	Overall Rating

Date Reviewed: 05/18/2012
lindascoons from unknown Member Since: 05/02/2012 View Member's: Reviews	I was disapointed that when I went on line I was to get a discount and a free vase. When I was ready to check out it said the code of out of date (I was clicking from an advertisement that was on line that day) and showed the vase to be $6.99.	Overall Rating

Date Reviewed: 05/18/2012
stretch50mo from unknown Member Since: 05/02/2012 View Member's: Reviews	This was an easy and convenient way to show my Mom some love. Thank you.	Overall Rating

Date Reviewed: 05/18/2012
amandarpittman from unknown Member Since: 05/02/2012 View Member's: Reviews	Would have scored higher if they wouldn't have the Free Shipping scam pop up all over the place. Very misleading for a lot of people. Beware of things that you don't need to add (Free Shipping). Will not purchase again until the Free Shipping scam is gone.	Overall Rating

Date Reviewed: 05/17/2012
markee157 from unknown Member Since: 05/07/2012 View Member's: Reviews	The customer always gets screwed in the end no matter how careful they look at each item you never show the final price until you hit the confirm button. Your great price of $29 ended up to be $45 and you had to really pay attention to not be overcharged for what you thought was included in your advertised price of $29.	Overall Rating

Date Reviewed: 05/17/2012
t1upp from unknown Member Since: 05/08/2012 View Member's: Reviews	As I placed the order it wasn't clear at all that the delivery would be $19.99 and then another $6.99 for a Saturday delivery. I feel that you took advantage of me and I will never order from your company again. There are to many other alternatives that are less expencive and more informative.. I have used 1-800 Floweres with discounts and no, I repeat no bad history. They will be my go to orders in the future.	Overall Rating

Date Reviewed: 05/17/2012
ss.sh from unknown Member Since: 05/01/2012 View Member's: Reviews	I purchased a LivingSocial voucher valid for $30 at a $15 price. I wanted to combine my order with a 25% discount via Entertainment coupon book. The website will not allow you to use multiple discounts. I don't consider a Groupon or LivingSocial purchase a discount. I feel I should be able to then apply a discount. And I didn't like seeing an additional "Care and Handling" charge tacked onto the shipping charge plus taxes. FTD or Teleflora are competitive.	Overall Rating

Date Reviewed: 05/17/2012
jayare96817 from unknown Member Since: 08/04/2011 View Member's: Reviews	The order's itemization is at the far right so hard to see. Plus not easy to put in promotions or coupons. Plus high shipping costs for flowers that are not even arranged in a vase is pretty silly.	Overall Rating

Date Reviewed: 05/16/2012
jharrison71 from unknown Member Since: 05/07/2012 View Member's: Reviews	These flowers better be beautiful because this is a rip-off! Prices look great, but after they have your credit card and the order is complete THEN you find out the total cost is DOUBLE the original price. Promised a free vase on every screen and they they billed me for it. No recourse since the order is complete by then. And because I had a voucher I don't get to use any other promo code. I'll know better next time. One other note AFTER delivery: the flowers did not last a full 7 days after delivery, most were wilting after 3 days.	Overall Rating

Date Reviewed: 05/16/2012
villafranca-sor from unknown Member Since: 05/06/2012 View Member's: Reviews	This was the easiest use of a website where flowers are ordered. Loved the one, two, three approach plus notes along the way that explained the end result.	Overall Rating

Date Reviewed: 05/16/2012
bpfeiffer3 from unknown Member Since: 05/07/2012 View Member's: Reviews	I have always been very pleased with ProFlowers and highly recommend them to anyone shopping online for a gift of flowers.	Overall Rating

Date Reviewed: 05/16/2012
rmeyer from unknown Member Since: 04/30/2012 View Member's: Reviews	Slick - easy to use site - - - quick ordering process - - wonderfully set up for repeat purchases	Overall Rating

Date Reviewed: 05/16/2012
ljandchase from unknown Member Since: 04/30/2012 View Member's: Reviews	I was promised a shipping rebate which would come up in a "special window" following my purchase confirmation. Guess what... that never happened. So, I bought my Mom a nice small basket of flowers and a little garden stake from my kids for Mother's day and paid over $70 when the purchase was only about $45 after my discount. What a racket.	Overall Rating

Date Reviewed: 05/16/2012
typoagain from unknown Member Since: 04/30/2012 View Member's: Reviews	good enough that I have used them several times!	Overall Rating

Date Reviewed: 05/16/2012
pharvey59 from unknown Member Since: 04/30/2012 View Member's: Reviews	I noticed an additional charge for taxes when I used my AMEX card. WHY?	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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