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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	66	100	865
Neutral (3)	37	78	504
Negative (1 or 2)	116	195	969
Total Reviews	219	373	2338
Avg Rating	2.75	2.67	3.00

Address:	4840 Eastgate Mall San Diego, CA 92121 - US
Website:	http://ProFlowers.com
Business Hours:	24 hours a day / 7 days a week
Sales Phone:	1-800-PROFLOWERS
Service Phone:	1-800-PROFLOWERS
Sales Email:	WeCare@ProFlowers.com
Cust Service Email:	WeCare@ProFlowers.com

ProFlowers.com

http://ProFlowers.com

With PriceGrabber Since 10/10/2005

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Date Reviewed: 05/16/2012
mmaher31 from unknown Member Since: 03/11/2008 View Member's: Reviews	I ordiniarily do not like "pop ups". The one for ProFlowers happened to be at just the perfect time and it was so easy.	Overall Rating

Date Reviewed: 05/15/2012
Misawa78148 from unknown Member Since: 05/06/2012 View Member's: Reviews	I have placed all of my orders with your company. Each time I have had something wrong at CHECK OUT. this time it was your shipping again. It explained that I could pick which day to have my order shipped. It said either THURSDAY OR FRIDAY FOR $4.99. I picked FRIDAY, 11 May 2012, but when I checked out it said STANDARD SHIPPING $9.99. Between my delivery being botched, the wrong flowers being sent, purchasing flowers on the web at web price only and then being charged full price and having to call every time to fix it, I have yet to have a good experience. But I keep coming back. This may be my last time. I believe in second chances and simple/honest mistakes, but I think I ave had enough. I hope these problems are resolved for other customers that have had similar situations. Thank you for allowing me to write this review. I hope my MOTHERS DAY FLOWERS SHOW UP ON THE DAY I REQUESTED. SINCERELY DAVID ASHLEY 3519 WHISPER BRANCH CIBOLO TEXAS 78108 210-394-3782	Overall Rating

Date Reviewed: 05/15/2012
misspatti4 from unknown Member Since: 04/29/2012 View Member's: Reviews	I had an email, stating that I could get free chocolates and vase for this order. Great! But I could only get both things free, on one certain arrangement. WHICH was advertised for everyone.!! Then I had a 10% off coupon delivered by mail. I went into that web side, only to find If I used that coupon I would have to give up the vase and chocolates? Very confusing. :( Just trying to save money since shipping is 13.61!! . Thats after I changed the date and saved 4.99.	Overall Rating

Date Reviewed: 05/14/2012
metrorealinvestments from unknown Member Since: 05/05/2012 View Member's: Reviews	The site is well laid out, attractive and easy to navigate, ordering was fairly straightforward and easy. However, the merchant lowballs you with attractive prices at the outset, then tacks on rather expensive shipping and "Care & Handling" charges at the end, these combined were almost as much as the merchandise. Also, many of the items are pictured in upgraded vases or with additional items which incur, yes, more charges. Additionally, if you enter a savings code into the site while shopping, and if you are not very observant towards the very end of the checkout you do not enter the same savings code AGAIN, you will be charged FULL PRICE for your order! I find these types of practices very deceptive and misleading, caveat emptor. Let the buyer beware!	Overall Rating

Date Reviewed: 05/14/2012
kizert2003 from unknown Member Since: 05/04/2012 View Member's: Reviews	It took me nearly 1 hour to order flowers which is absolutely ridiculous!! Right before hitting confirm order I noticed the price was $30 more than it was on the previous screen. If it wasn't for the fact that I double checked the order I would have paid way more than I thought. THen with it being Mother's day you throw in a bunch of hidden shipping charges!! WTF? I ended up canceling my order and picking a cheaper item. If it wasn't for the Groupon that I had I wouldn't even had ordered from you after I noticed the price increase, I would have went with a different company. Needless to say I will not order from ProFlowers again, I do not like being scammed!	Overall Rating

Date Reviewed: 05/14/2012
bmoorefield from unknown Member Since: 05/05/2012 View Member's: Reviews	The price on the flowers were $26.99. When I checked out, you charged me $29.99.	Overall Rating

Date Reviewed: 05/14/2012
sheley from unknown Member Since: 04/10/2009 View Member's: Reviews	Your flower specials are very expensive by the time you add taxes and delivery fees. I have ordered from you on many occasions and usually disapointed with the cost by the time I place the order. Eventually, I will use another service, it would be nice if some of you specials included free deliveries. I do not want sign up for other accounts just to get delivery specials for your purchase. I do not feel I should be charged twice for delivery fee because I order a 2-day gift package. Sincerely, Sharon Smith	Overall Rating

Date Reviewed: 05/14/2012
creepinta51 from unknown Member Since: 04/28/2012 View Member's: Reviews	i always order from proflowers. havent had a problem yet with them. the flowers are delivered when they are supose to be and are beautiful.	Overall Rating

Date Reviewed: 05/12/2012
ctrenter from unknown Member Since: 04/26/2012 View Member's: Reviews	I love shopping with ProFlowers, they always deliver on time and the product really does look like the pictures on the website. Also, ordering couldn't be easier or more user-friendly! Thanks ProFlowers!!	Overall Rating

Date Reviewed: 05/12/2012
tialate from unknown Member Since: 04/26/2012 View Member's: Reviews	It appears there is a double charge for standard delivery and care & handling. What is the difference. Delivery and car and handling is the same. The next rebate would be good however did not like they wanted a credit card number, WHY? Realy can't rate product becasue flowers have not been delivered. Hopefully, the flowers ordered will be nice and alive.	Overall Rating

Date Reviewed: 05/11/2012
windrider58 from unknown Member Since: 04/25/2012 View Member's: Reviews	This is the only way to order flowers. So easy. And they always have great deals. Every order has been on time, and the product arrives in perfect condition every time. Iam a very satisfied customer.	Overall Rating

Date Reviewed: 05/10/2012
oficinadelesquina from unknown Member Since: 04/24/2012 View Member's: Reviews	I have used ProFlowers for about 6 years now and have always been absolutely delighted with my orders! The flowers and plants are in perfect condition when delivered, they last long and the containers are just as pictured! I have sent plants to my aunt that have survived in beautiful condition for years! Extremely pleased with ProFlowers. I will never order from any other florist!	Overall Rating

Date Reviewed: 05/10/2012
speechanm80 from unknown Member Since: 04/24/2012 View Member's: Reviews	I have used Pro Flowers in the past and have always had a good experience with them- last year I had a problem with my order and the rep that I called was EXCELLENT. I did not need to call a rep this year but the flowers that are sent are always beautiful and the recipients have huge smiles on their faces! I will cont to use Pro Flowers for my special occasions.	Overall Rating

Date Reviewed: 05/09/2012
vidatomica from unknown Member Since: 04/23/2012 View Member's: Reviews	This and previous orders have been above satisfactory and will continue to use them for all my flower needs.	Overall Rating

Date Reviewed: 05/08/2012
JenniferShapiro542 from unknown Member Since: 04/04/2011 View Member's: Reviews	Entire site feels like a bait and switch...thought I was getting a great deal and don't find out until the last page after entering all my CC information that total cost is 2x what I had put in my cart...I won't be ordering here again.	Overall Rating

Date Reviewed: 05/08/2012
Spositony from unknown Member Since: 04/22/2012 View Member's: Reviews	"Shipping & handling" is usually one fee. The "shipping" is one fee, then, before you can see the actual total, you have to click confirm order. It's only then that you see an additional :care & handling" charge (in my case $3.00) I will definitely look elsewhere for flowers since I won't know a real total until after an order is submitted. Please submit this to the merchant. Thank you.	Overall Rating

Date Reviewed: 05/05/2012
lmstrickland9 from unknown Member Since: 04/26/2012 View Member's: Reviews	STRONGLY ABJECT TO FACT THAT I HAD TO GIVE MY CREDIT CARD # for my rebate of delivery charges. WHEN WILL I RECEIVE THE REBATE?????	Overall Rating

Date Reviewed: 05/04/2012
robin from unknown Member Since: 04/18/2012 View Member's: Reviews	Very easy only complaint is that they do not tell you about the cost for "shipping" ($9.99) and extra "handling" (add'l $2.99) until you have checked out, so my $29.99 flowers end up costing$47.28 and that's with standard shipping, no extras...and this included a "free" large vase which adds "$1.63" to the standard shipping....	Overall Rating

Date Reviewed: 04/29/2012
debpaone from unknown Member Since: 04/13/2012 View Member's: Reviews	I was surprized to be charged a "care" charge of $3.99 on top of the "standard delivery charge" of $9.99 --making the total cost almost twice that which I had intended to pay. Misleading.	Overall Rating

Date Reviewed: 04/27/2012
lindsay0510 from unknown Member Since: 04/11/2012 View Member's: Reviews	I will never purchase from Proflowers again. I have never had to also PURCHASE the vase as a sepatate item when buying flowers. 20% off on the flowers, but they made that back with my shipping charges.	Overall Rating

Date Reviewed: 04/26/2012
the_spin_master from unknown Member Since: 04/10/2012 View Member's: Reviews	Last TIme I Ever Pay more for the shipping, care & handleing and other added on charges than i do for the actual flowers. Total Rip Off and will never use again! Standard Delivery and Rush Delivery...gimme a break!! Plus they toss that in at the end. Thats just terrible! Last Time!!!	Overall Rating

Date Reviewed: 04/25/2012
manawa2 from unknown Member Since: 04/09/2012 View Member's: Reviews	I have used ProFlowers for several years and the recipients are always thrilled with the beauty, freshness, and longivity of my selections. Because I can store the addresses of recipients, it saves me time hunting down information as well as the security of being able to pay with PayPal.	Overall Rating

Date Reviewed: 04/22/2012
thedreamingearth from unknown Member Since: 04/06/2012 View Member's: Reviews	Our coupon told us we would receive a free vase as well as 15% off the total order but we only got the 15%. We were charged for the vase! Also, shipping price was not clear. We expected the total to be about $40 and it ended up at $52. The final total break out didn't come up until you completed your transaction. We will never order from Pro Flowers again! My husband listens to the radio on his way to work each day and you advertise often which is how he remembered your name. He is going to complain to his stations to let them know about this experience.	Overall Rating

Date Reviewed: 04/22/2012
kcrazybus from unknown Member Since: 04/06/2012 View Member's: Reviews	on front page it specifically says 20% off easter orders of $29.99 or more, free shipping etc. It wouldn't take EASTER to receive 20% off nor did I receive any shipping discount, in fact, it charged x-tra shipping which I had no clue until the order was charged and confirmed. I needed to send this today otherwise I would have cancelled order and reported this to better business bureau, I could have done better with another provider. VERY DISAPPOINTED--SEVERALY OVERCHARGED!	Overall Rating

Date Reviewed: 04/21/2012
joe.e.maestas from unknown Member Since: 04/05/2012 View Member's: Reviews	$20 in service fees on a $50 order? that's rediculous. this will be my first and last order.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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