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Merchant Ratings
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 Not Rated
 2.5 Star Review
2.67
Address: 3371 Martin Farm Road
Suwanee, GA 30024 - US
Website: http://www.simplefloors.com
Business Hours: M-F 8am - 5pm CST, Sat 9am - 4pm CST
Sales Phone: 8002207112
Service Phone: 8004016763
Sales Email: sales@simplefloors.com
Cust Service Email: customerservice@simplefloors.com

simpleFLOORS.com

http://www.simplefloors.com


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Date Reviewed: 07/10/2009
trevor3 from CA
Member Since:
07/10/2009

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Reviews 		Flooring was engineered hardwood. Santos Mohogany. Absolute crap. Ordered 25 boxes or so, installed 6 boxes worth. Didn't want to install the rest because the floor was scratched and dented so easily. Tried calling them 4 times to see if they can exchange it or let me get a refund. WOULD NOT LET ME. I explained my case, that I have 19 boxes of flooring that I would like to return, and that I was not satisfied with the product. I would have even paid whatever restocking fee that they wanted. The customer service department would have none of it. Yes, there is a 30 day return policy, but, I bought more than 2000 dollars worth of flooring and wanted to exchange, so it's not like they would have lost business. Well,t hey definitely are losing any future business from me! Customer service department recommended to "try to sell it on craigslist". Hah! Some customer service they are. Hope you liek this, simplefloors.com - it is a testament to your inefficiency in customer service. Overall Rating
1 Star Review
 
Date Reviewed: 02/28/2007
russbuilds from NY
Member Since:
02/28/2007

View Member's:
Reviews 		my order was back ordered several times then when it finally shipped it still took awhile to get it. i wanted to cancel they wouldn't let me without lots of chargees Overall Rating
2 Star Review
 
Date Reviewed: 02/08/2007
mattcrusby from CA
Member Since:
02/08/2007

View Member's:
Reviews 		Would purchase from again. Shipment was well packaged and came in a reasonable amount of time. Overall Rating
5 Star Review
 
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